Frequently Asked Questions - User Support Services

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	FAQ

General
Accounts
Audio Visual Services
Avaya Message Manager
Banner
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Dial-up and PPP
Email Accounts
Email Software
Event Management System (EMS)
Getting Started
Hardware
IDSC
Instructional Design
IRS Instruction Computing Classrooms
IRS Technology Classrooms
Library
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PSU Computer Accounts
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General

Can User Support Services assist me with a class project or computer programming assignment?
Does OIT User Support Services sell software to students?
How do I contact User Support Services?
I'm a student. Can User Support Services troubleshoot or repair my computer?
What services does the OIT User Support Services provide?
Where can I get computing assistance for my disability?
Where can I get local service for computers not supported by USS?
Where is User Support Services located?


Accounts

What are guidelines for a good password?
What is the life-cycle of my PSU Computer Account?
What types of computer accounts are available at PSU?
Why are passwords important?
Guidelines and Policies
I lost a file or email, what is PSU's data retention policy?	All


Audio Visual Services

Can AV equipment be checked out for an extended period of time?
Can students in my class pick up equipment that is reserved for me?
Does AV Services Support Student Development Groups?
Does CAVS support AV needs for conferences and other large campus sponsored events?
How do I check-out AV equipment?
Is training available for AV equipment?
What are the operating hours for Audio Visual Services during the break? (direct link)


Avaya Message Manager

What is Avaya Message Manager?


Banner

How do I get access to the Financial and Information System (FIS)?
How do I get access to the Human Resource Information System (HRIS)?
How to I get access to the Student Information System (SIS)?
What versions of Netscape work with INB?


Blackboard

How do I add content to my new Blackboard shell? (FACULTY)
How do I get a new Blackboard shell? (FACULTY)
How do I get started using Blackboard CE6? (FACULTY & STUDENTS)


Dial-up and PPP

How do I configure my computer for PSU dial-up internet access?	All
What are the dial up numbers?
What are the dial up time limits?


Email Accounts

General
How do I change where my email alias points?
How do I read PSU email with pine?	Unix
How do I send or receive email?	All
How much mail can I store on my pdx.edu email account?
What is an email alias?
What's the difference between IMAP and POP email accounts?	All
Mail
Why can't I send or recieve certain attachments?


Email Software

Setup
How do I configure my email client to use SMTP Authentication?
How do I configure my email software for PSU email?	All


Event Management System (EMS)

What is the URL to Virtual EMS?
Where can I get the EMS 3.0 Enterprise Client?
Where can I get the users manual for EMS 3.X?
While installing the EMS 3.0 Enterprise Client an error message came up saying .NET Framwork not found, what can I do?


Getting Started

How to export data from Websurveyor to Excel
How to export data from Websurveyor to Excel
Accounts
Connecting to your PSU Research account and shares
Software
Getting Started with WebSurveyor


Hardware

Where can I get data recovery services?


IDSC

General
Is the lab closed on holidays?
Is the lab open during term breaks?
What are the hours of IDSC Lab? (direct link)
Guidelines and Policies
Can I check out lab equipment/books for use outside the lab?
Can I use my cell phone in the IDSC?
Can I use the IDSC facilities to mass-produce CD/DVD's?
Can my faculty member call/email you instead of submitting a special use request letter?
Can the IDSC help me with my homework?
Due to my student status I'm not allowed to use the IDSC. Are there other labs I can use?
I am a graduate student, but am not currently enrolled. What do I need to do to be admitted?
I am a post-bac student. Can I use the lab?
I am an undergraduate student and need to use the IDSC for my class. What do I need to do to be admitted?
I am taking classes through Extended Studies. Can I use the lab?
I have some copyrighted material that I need to store on the Shuttle/workstation. What is the policy?
I left something in the lab. What do I do?
I need an extension on my Special Use Request. What do I do?
I use the IDSC everyday. Why is my I.D. checked each time I use the lab?
If I need to leave the lab, can I reserve the computer I am currently using?
Who can use the IDSC Lab?
Network Storage
Are files stored on the Shuttle "protected"? Can they be viewed by other users?
How can I access my "Home" directory from the Mac?
How can I access my network drives (H:, I:) from off-campus? (direct link)
How do I access my department's server on a Mac? (direct link)
How do I access my department's server on a PC?
How do I access the Shuttle on the Mac?
How do I access the Shuttle on the PC?
How do I get to the "H:" drive on a Mac?
How do I get to the "H:"? drive on a PC?
How do I get to the "I:" drive on a Mac? (direct link)
How do I get to the "I:"? drive on a PC?
How long are my files kept on the Shuttle?
What is the "H:" drive?
What is the "I:" drive?
What is the Shuttle?
Online Workstation Reservation
Can I reserve a workstation ahead of time?
How can I cancel my workstation reservation?
How long will my workstation reservation be held?
I tried to reserve a workstation online, but could not login.
Why can I only reserve a workstation for 2 hours?
Why do you need my ODIN account to make a reservation?
Printing: Black & White Laserjet
Can I use my own paper/toner on the B&W Laser printer?
Can I use my own transparencies with the B&W printer?
How can I turn on/off duplex printing on the Mac?
How can I turn on/off duplex printing on the PC?
I'm printing double-sided, but the printer keeps jamming. What's wrong?
What is duplexing?
Which printer should I choose for standard B&W printing?
Printing: Color Laserjet
Can I use my own paper/toner on the Color Laser printer?
Can I use my own transparencies with the color printer?
Does color printing affect my quota?
Is there a fee to use the color printers?
Printing: General
How can I find out how many pages I have printed this term?
How does duplexing work with the quota? Is it considered 1 or 2 pages?
I forgot to spell check my document before printing. Can I reprint my file?
My fonts changed! What happened?
The color of my print job is not how it looks on the screen. What happened?
What are my color printing options?
What happens if I print more than 500 pages per term?
What happens to my quota from term to term?
What is the print quota? (direct link)
Why do my fonts or images print out with jagged edges?
Printing: Wide-format Inkjet
Are there any software-specific size limitations when plotting?
Can I get a bag for my poster?
Can I get a refund/discount if I don't like how my poster turned out?
Can I get a refund/discount/re-print if I find errors on my poster after I have signed for it?
Can I print directly to poster board?
Can I print to the plotter from my office/workspace?
Can I use my own paper/ink on the wide-format printers?
Can you trim my poster after printing?
Do I need to reserve the plotter ahead of time?
How wide can the Epson 9600/9800 print?
I need a copy of the PSU logo for my poster/presentation. Can you provide me with one?
What is the difference between the HP 755 and the Epson 9600 plotters?
What kind of wide-format printers do you have?
What programs can I print to the plotter from?
Services
Are there fees associated with using IDSC resources?
Can I make 35mm slides from digital files?
Can the IDSC provide change for my cash purchases?
How can I request a fee-based service?
How do I pay for fee-based services?
New IDSC Services Price List now available! (direct link)
Where can I get assistance with advanced web programming and applications?
Why do I need to fill out a work order? I'm only buying a DVD!
Software
How can I get special software installed on a lab workstation?	All
What software is available in the lab? (direct link)
Workstation: Audio
Can I record audio in the IDSC?
Workstation: General
Can a CD/Zip, which is created on Mac, be used on a PC and vice versa?
Can I change the resolution on my monitor?	All
How do I adjust the volume on PC Workstations?
How do I login to a workstation?
I have trouble saving my document directly to floppy or Zip disk. What's wrong?
I save a lot of my files locally on the lab workstation. Why are they deleted at the end of each term?
My keyboard stopped responding. What do I do?
Where are the speakers on the PC Workstations?
Where can I plugin my USB flash drive?
Why is the workstation taking so long to login?
Workstation: Scanner
Where can I scan negatives or slides?
Workstation: Video
Can I render my video project overnight?
How do you determine which video projects are deleted?
I am new to video editing. Is there someone there to help me?
I just copied a VHS to DVD. Can I remove the DVD and add more VHS footage to the same DVD later?
I would like to take my video project home to work on it. How can I do this?
My miniDV tape is recorded in EP format. What do I do?	All
My original tape is 1 hour long. How long will it take to capture, edit, and render?
My original tape is 1 hour long. How long will it take to render?
What happens if I don't fill out a Video Project Form?
What is the Video Project Form?
Which DVD disk format should I use?


Instructional Design

General
What are some general design principles for creating a good online course?
What are some techniques for developing effective online courses?
What is the difference between an enhanced, a hybrid, and a fully online course?
What is the first step for establishing an online course?
What technical expertise do I need to teach online?


IRS Instruction Computing Classrooms

How do I get trained to use a technology classroom?
How do I reserve IRS Neuberger Hall 8, 450, 446, and the various Instruction Computing Classrooms?
What is the ICC?


IRS Technology Classrooms

How do I get trained to use a technology classroom?
How do I schedule a Technology classroom for my class?
If I have an equipment malfunction in a technology classroom whom do I call?
What is a Level1/Midech Classroom?
What is a Level3/Hi-Tech Classroom?


Library

How do I access the library databases while off campus?
Software
Does Portland State University offer Citation Management software?
Is there a RefWorks FAQ? (direct link)
What is RefWorks? (direct link)
When is RefWorks training offered by the Library? (direct link)


Mailman

* What is Mailman? *	All
How do I enable spam filtering for my mailing list?	All
How do I find a list of members for a mailing list?


MyPSU

MyPSU General FAQs
What are Channels?
What are MyPSU's features?
What are the Password Guidelines for MyPSU?


Networking

Purchasing networking cables
What is a MAC address, and how do I find it?


Printers and Printing

General
What is LPR printing?	All
Setup
How do I set up my computer to print to a network printer?


PSU Computer Accounts

How can I access my network drives (H:, I:) from off-campus?
General
Can I change the name of my PSU##### account to something more meaningful?
Can I get a PSU Computer Account?
Do I have to use the random password?
What should I do if I forget my Odin Account name or password?
Why do I need a PSU Computer Account account?
Why is my PSU Computer Account name and/or password being rejected when I attempt to use a PSU computing service?


ResNet

How is bandwidth managed on Resnet 1 and Resnet 2?
What is PSU ResNet?


Secure Shell (SSH)

Where can I download SSH clients?	All
General
What are Secure Shell Clients?	All


Software

Websurveyor Help
General
About McAfee @ PSU	All
Lab
What applications are available in PSU Computer labs?
Software
Export Data from WebSurveyor to SPSS
MATLAB Installation Procedure
Stats
Using SAS	All
Using SPSS
Update
Symantec Antivirus Upgrade Avail Version 10.0.2.2001


Unix

What is Odin?
General
EMACS Introduction	Unix
EMACS Reference	Unix
Pico Introduction	Unix
Top Ten Unix Commands	Unix
UNIX Script Command	Unix
Using CRSP	Unix
VI Introduction	Unix
Vi Reference	Unix
Newsgroups
Why Can't I Access the PSU News Server?	All
Services
Introduction to UNIX workshop Online	Unix
Software
Installing PERL Modules Locally	Unix
Screen	Unix


Video Services

Can I get video tapes copied at PSU? (direct link)
Can PSU video conference with other institutions? (direct link)
How can I find out if PSU has a video I want to use? (direct link)
How can I view a satellite program at PSU? (direct link)
Where can I check-out videos at PSU?


VPN Client

General
Should I use the "PSU Campus Only" or "Full Tunnel" VPN connection profile?	All
What is the VPN Client?	All
What usernames and passwords are involved in using the VPN to connect to BANNER?
Where do I get the VPN Client?	All
Who can use the College of Engineering and Computer Science (CECS) VPN service?
Who needs the VPN Client?	All
Why am I required to use the VPN Client to access BANNER?


Web

Guidelines and Policies
Felony File Sharing: Will your "free" music and movies cost more than you bargained?


Web Pages

Setup
What information should I use for an SSL certificate request in IIS?


WebCT Faculty

General
Can I change the colors of my WebCT course?
How can I verify what my students see when logging into my WebCT course?
How do I add text to the top or bottom of my WebCT homepage?
How do I change my WebCT password?
How do I change the icons on my WebCT homepage?
How do I copy a link on my WebCT homepage to the course menu (or vice versa)?
How do I edit the links on the Course Menu?
How do I log out of WebCT?
How do I navigate in my WebCT course?
How do I print pages in WebCT?
How do I set browser preferences in Internet Explorer (Mac) for WebCT?
How do I set browser preferences in Internet Explorer (PC) for WebCT?
How do I set browser preferences in Netscape Navigator (PC or Mac) for WebCT?
What is the unique id of your WebCT course?
What should I do with my course now that the term is over?
Accounts
How do I get a WebCT course?
Assignment
How do I add a WebCT Assignment tool?
How do I create an assignment in WebCT?
How do I delete an existing assignment?
How do I edit the assignment settings?
Why am I having problems uploading my assignment files to WebCT?
Calendar
Can I import more than one calendar entry at a time?
How do I add an entry to my calendar?
How do I add the Calendar tool to my WebCT course?
How do I archive my old calendar entries?
How do I edit calendar entries?
How do I view calendar entries?
Chat
How do I access the chat room logs?
How do I add the Chat tool to my WebCT course?
How do I archive the chat room logs?
How do I customize the chat area?
How do I give my students access to the WebCT chat logs?
How do I participate in a WebCT chat session?
Content
How do I add a Content Module to my WebCT course?
How do I add a single page to my WebCT course?
How do I add a syllabus to my WebCT course?
How do I add an organizer page to my WebCT course?
How do I add files to the Content Module?
How do I edit the syllabus I have posted in my WebCT course?
How do I link to another website from my WebCT course?
How do I organize / customize the Content Module?
What's the difference between an Organizer Page and a Content Module?
Course Management
Can I import a spreadsheet with my students' grades in my WebCT gradebook?
How can I view my students' WebCT records?
How do I add a calculated column to my WebCT gradebook?
How do I add a new column to my WebCT Gradebook?
How do I add students to my WebCT course?	All
How do I create a WebCT course backup file?
How do I delete students from my WebCT course?
How do I download files from my WebCT course?
How do I download WebCT student records?
How do I edit student data and/or grades in the WebCT Gradebook?
How do I give my students access to their grades in WebCT?
How do I modify existing columns in my WebCT gradebook?
How do I post grades in my WebCT Gradebook for classroom assignments (i.e. things that are not WebCT assignments or quizzes)?
How do I reset my WebCT course?
How do I setup WebDAV (drag & drop file management) in Macintosh?
How do I setup WebDAV (drag & drop file management) in Windows?
How do I upload my files into WebCT?
How do I view the column statistics in my WebCT gradebook?
What's the easiest way to search through student records in my WebCT gradebook?
Where can I get a sample Student Welcome Letter for my online course?
Discussions
How do I add the Discussions tool to my WebCT course?
How do I archive my WebCT Discussion Board postings?
How do I attach a file to a Discussion Board message in WebCT?
How do I compile Discussion Board messages in WebCT?
How do I create a new topic in my WebCT discussions area?
How do I edit my WebCT Discussion Board topics?
How do I post a Discussion Board message in WebCT?
How do I read a Discussion Board message in WebCT?
How do I reply to a Discussion Board message in WebCT?
How do I view a WebCT Discussion Board thread?
Mail
How can two instructors keep track of emails and discussion postings that they each view in WebCT?
How do I add the Mail tool to my WebCT course?
How do I archive my WebCT Mail messages?
How do I forward a WebCT mail message?
How do I forward my WebCT mail messages to an external email account?
How do I manage my mail folders in WebCT?
How do I manage my mail messages in WebCT?
How do I read a WebCT mail message?
How do I reply to a WebCT mail message?
How do I send a WebCT mail message?
Presentation
How do I add the Student Presentation tool to my WebCT course?
Quizzes
How do I add the Quiz tool to my WebCT course?
How do I copy WebCT self tests from an old course and place them into a new course?
How do I reset a student's WebCT quiz attempt?
How do I reset the WebCT quiz availability for only selected students?
How do I set the availability date for my WebCT quizzes?
How do I view my students' WebCT quiz submissions?


WebCT Student

Basic troubleshooting for WebCT
General
How do I change my WebCT password?
How do I log in to WebCT?
How do I log out of WebCT?
How do I navigate in my WebCT course?
How do I print pages in WebCT?
How do I set browser preferences in Internet Explorer (Mac) for WebCT?
How do I set browser preferences in Internet Explorer (PC) for WebCT?
How do I set browser preferences in Netscape Navigator (PC or Mac) for WebCT?
Accounts
How do I get a WebCT account?
How to learn more about Samla?
Assignment
How do I submit an assignment in WebCT?
How do I view graded assignments in WebCT?
How do view WebCT assignment details?
Why am I having problems uploading my assignment files to WebCT?
Chat
How do I participate in a WebCT chat session?
Discussions
How do I attach a file to a Discussion Board message in WebCT?
How do I compile a Discussion Board message in WebCT?
How do I post a Discussion Board message?
How do I read a Discussion Board message?
How do I reply to a Discussion Board message in WebCT?
How do I view a Discussion Board thread in WebCT?
Presentation
How do I create a .zip file to help me move multiple files/folders to the Student Presentation tool?